Frequent Asked Questions – Thoyu Golf
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THOYU GOLF

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Frequent Asked Questions

Where is Thoyu Golf based?

We're proudly based in Orange County, California - where the weather's good, the golf is better, and we never have to putt through snow.

What’s your return and exchange policy?

You've got 10 days from when your item is delivered to send something back if it doesn't work out. Just keep it unworn, unwashed, and with tags on. No weird stains, no "I wore this once for 9 holes" energy.

Customers are responsible for return shipping costs.

ALL SALE AND MARKED FINAL ITEMS ARE NON-REFUNDABLE

contact us at support@thoyugolf.com

How long does shipping take?

Orders ship in 1-2 business days, and delivery takes about 3-5 days after that (U.S. only). Fast enough to get your fit in time for your weekend foursome.

Do you ship internationally?

Not yet - we're keeping it domestic for now. But we're working on it.

How can I track my order?

As soon as it ships, you'll get a tracking link via email. No carrier pigeons. No guessing.

What sizes do you offer, and how do I choose?

We've got a size guide on every product page. If you're between sizes, go up. Golf swings need room to breathe.

What payments do you accept?

All major credit cards, Apple Pay, and Google Pay.

How does your giveaway process work?

Our giveaways are designed to reward our community and make shopping with us even more exciting. Here’s how you can enter:

During an active giveaway, every dollar you spend earns you multiple entries — for example, $1 spent equals 5 entries. The more you buy, the higher your chances of winning. It’s our way of saying thank you for your support!

From time to time, we offer bonus entries for completing certain actions like signing up on our website or engaging with us on social media. These bonuses stack with your purchase entries to maximize your chances.

At the end of each giveaway period, we conduct a live drawing where winners are selected at random in real time. We invite our community to watch, ensuring a fair and transparent process.

We take fairness seriously. All entries are tracked and verified, and winners are chosen purely by chance through a transparent process. No tricks, just a genuine thank-you to our customers.

Stay tuned to our website and social channels for current giveaways, entry deadlines, and live drawing announcements!

See rules and conditions

Do digital products count towards entries?

Yes, and they’re a game-changer. Every digital art purchase not only qualifies for standard entries based on the purchase amount, but also gives you 10 bonus entries automatically. It’s one of the fastest ways to stack entries and support the creative side of Thoyu.

How will I know if I won?

If you're selected as a winner, you'll receive an official email from us with all the details. We also announce winners on our social media, but we will never DM you or ask for any payment or sensitive information. If you see a message asking for credit card info — it’s a scam. Always check your email and our live drawing for the official winner announcement.

Can I change or cancel my order after placing it?

If you reach out within 1 hour, we might be able to catch it. After that, it's probably already in motion - like a good drive off the tee.

DO you restock sold-out items or do limited drops?

Some pieces are limited edition - once they're gone, they're gone. Others might come back if there's enough demand (so don't be shy about letting us know what you want to see again). Best move? Sign up for our emails or follow us on Instagram so you don't miss the next drop. We don't like FOMO either.

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